STORE POLICIES

Payments

Terms of payment are always 100% upfront.

We accept most major credit cards.

As soon as you place an order online, your credit card will be charged.

Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

This includes disputes & chargebacks.

Textur'd Extensions reserves the right to request additional payment and shipping verification after an order is submitted. (Photocopy of your ID/Last 4 digits of card that was used)

Your order will NOT be shipped until verification is complete

(ALL Orders Over $300)

PAYPAL CREDIT/DEBIT CARDS SEZZLE

Order Processing

PLEASE GIVE US TIME TO PREPARE YOUR ORDER

During Major Sales and Promotions, orders may take up to 7 business days for orders to process.

Orders are NOT processed on weekends and/or major holidays.

As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.

Textur'd’ Extensions is not responsible for your hair appointment cancellation fees assessed by your Hair Stylist/Salon, nor expenses associated with delayed or incorrect orders-

We respectfully ask that you receive and confirm all items purchased before confirming any and all hair appointments. Textur'd Extensions is not responsible for the installation of the products purchased on our website and stores.

Shipping

Returns

All Sales are Final on clearance and sale items

Please note, we take photographs of EVERY ORDER to avoid mishaps.

If you feel that you have received a product that is unusual we want to hear from you.

Notify a Customer Care Specialist via email (info@texturedextensions.com)

within 7 calendar days from the date you received your package.

Customers are advised to complete all return requests within 7 CALENDAR days of receipt in order to qualify for a store credit.

Any return request not received within the specific time frame will be disqualified. The product must be sent back in the original packaging condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain in tact as it was received by the customer).

Send your return item(s) including your first name, last name,phone number, the reason for the return and original receipt to: info@texturedextensions.com

Please be sure to notify a customer care specialist first to ensure the safety of your return/exchange

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature.

We are not responsible for lost items in transit,

All Sales are Final on clearance and sale items. No returns will be accepted sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued.

If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question. Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.

Yes, we are still processing & shipping orders. There are currently no known delays with our shipping partners at this time.

Thank you for supporting us during COVID-19.

All orders within the US are shipped via FEDEX with receipt confirmation and insurance.

SHIPPING DAYS: MONDAY, TUESDAY, WEDNESDAY

If you place an order on a Monday, Tuesday Or Wednesday your order will go out the SAME DAY.

If you place an order on Friday your order will be shipped the following Monday

After your payment has CLEARED , It will take approximately 3-5 business days (Express Shipping) or

5-7 business days (Standard Shipping) for orders to be delivered after the order processing time frame.

We do NOT ship internationally

We do not ship to P.O boxes at the moment

When Overnight shipping is presented as an option,they depart from our facility on a Friday & will arrive the following Monday (not Saturday).

Orders will be shipped once payment is confirmed and cleared.

THIS ONLY APPLIES WHEN OVERNIGHT SHIPPING IS PRESENTED AS AN OPTION IN THE SHIPPING TAB.

WE DO NOT OFFER IN STORE PICK UP AT THIS TIME

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to Textur'd Extensions,

it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

The shipping address does not exist

The shipping address is misspelled by the customer

The shipping address is missing information (i.e. apt/bldg/suite number)

The carrier is unable to safely deliver the package

The addressee has moved

The addressee has refused the package

Returned to sender packages will be restocked and you will be issued store credit or DIscount code, minus the initial shipping charge.

We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card or discount code to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Textur'd Extensions does not take responsibility for lost, misplaced, or incorrectly delivered shipments.

Exchanges

If you feel you've received a product that is unusual or you made a mistake when placing your order, we want to hear from you!

Please notify a Customer Care Specialist via email (info@texturedextensions.com)

within 7 calendar days from the date you received your package.

We take great pride in our product and it is 100% guaranteed.

Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen.

*Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies.

If Textur'd Extensions verifies and agrees that the product is defective in any way, Textur'd Extensions will then exchange or replace the item.

If Textur'd Extensions does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an replacement of product.